As the leading system in the country for recruitment of new roles under the Additional Roles Reimbursement Scheme (AARS), in BSol we know the difference these hundreds of new staff are making a big difference in primary care. However, we also know that our patients often don’t know about the new roles and can sometimes be hesitant to seeing a healthcare professional other than their GP.

With this in mind, the GP Provider Support Unit have collaborated with the BSol Training Hub to co-produce a series of case study videos with ARRS staff in our local PCN workforce. They are helping to ensure patients receive the Right Access First Time and these videos help our patients to understand how.

One of the additional roles that work within our teams are Care Coordinators. This role is unique to help patients receive care across the health and care system, by bringing together multidisciplinary teams to support people’s complex health and care needs.

View the case study video of a Care Coordinator working in Midlands Medical Partnership PCN