Church Road Surgery and its branch site, Tile Cross Surgery has an 11,200 patient list and is based in the east of Birmingham.
We are a friendly, supportive and innovative team led by 2 forward-thinking GP Partners and includes GPs, ACPs, ANPs, clinical pharmacists, FCPs, PAs, social prescribers nurses and admin.
As a Practice, we work within the Federation of Our Health Partnership and the Shard End & Kitts Green PCN. We are rated Good by CQC.
Our membership of Our Health Partnership allows staff extra benefits including discounts, NHS pension and a salary sacrifice car scheme.
Our aim is to embrace innovation in all areas of the Practice, always with the focus on providing the very best patient care while supporting and developing the team and evolving the Practice.
This is a multi-skilled and highly responsible role within a busy GP surgery, combining patient-facing reception duties with administrative responsibilities and prescription processing. Working as part of a supportive team, the post-holder plays a key role in delivering high-quality patient care and ensuring the smooth running of the practice.
- GP receptionist: is the first point of contact for patients and visitors at the practice. The role involves providing excellent customer service, managing appointments, handling inquiries, and supporting the administrative functions of the practice.
- Medical administrator: include appointment management, processing repeat prescriptions, handling incoming and outgoing communications, managing referrals, coding clinical information, and maintaining accurate patient records. The role also involves liaising with patients, clinical staff, and external organisations to resolve queries and coordinate care effectively.
The ideal candidate will be organised, motivated, have a caring and proactive approach to patient care (face-to-face and on the telephone) and capable of working both independently and as part of a team. Excellent communication skills, attention to detail, and a commitment to confidentiality and professionalism are essential.
If you think you'd be a suitable candidate for this position please send your CV and covering letter to philip.hope4@nhs.net
GP receptionist job responsibilities:
- To make appointments, bookings and admissions as required.
- To answer calls timely to provide patient centre care.
- Manage and triage patients medical needs and book with the most appropriate clinician.
- To assist clinicians with admin support.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To ensure tasks list are actioned timely.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- Process of incoming correspondence through the clinical system (eworkflow).
- To ensure clinical rooms are stocked.
- To maintain the computer clinic system in an accurate and secure manner.
- To provide cover for members of the Reception/admin team during periods of annual leave and sickness.
- To receive and dispatch mail.
- Processing of new patients to the practice.
- Promote online registration.
Medical Administrator job responsibilities:
- Book patient appointments for routine care, urgent needs, and medication reviews using the clinical system. Support patients with booking and scheduling queries.
- Manage repeat prescription requests, liaise with clinicians, and arrange related appointments to support safe prescribing.
- Open, scan, and distribute incoming mail. Code clinical correspondence and forward to appropriate team members or GPs following protocols.
- Input confidential patient data into SystmOne from notes, letters, and reports. Ensure accurate, standards-compliant coding.
- Process patient referrals efficiently, ensuring proper documentation and timely communication with patients and external providers.
- Maintain secure, well-organised filing systems both electronic and paper-based.
- Use SystmOne effectively, ensuring correct data entry and document access.
- Handle calls promptly and professionally. Make outgoing calls, relay accurate messages, and manage routine or urgent queries.
- Provide cover during colleague absence or leave to ensure service continuity.
- Send outgoing mail and maintain an effective system for pending tasks or follow-ups.
- Comply with legislative requirements, NHS policies, and practice procedures, including confidentiality and safeguarding.
- Proactively contact patients for chronic disease reviews, medication reviews, or screening.
- Support QOF, audits, and enhanced services with accurate data collection and reporting.
- Assist patients with online services and portal troubleshooting.
Philip Hope - Practice Manager
If you think you'd be a suitable candidate for this position please send your CV and covering letter to philip.hope4@nhs.net